Frequently Asked Questions

What are B. LUVV & CO. scrunchies made of?

We're all about that premium feel! Our scrunchies are lovingly crafted from a variety of high-quality fabrics—think luscious velvets, super-soft knits, breathable cottons, and even performance fabrics that keep up with your glow. We take immense pride in supporting our local community, so we source our gorgeous materials as locally as possible from awesome, independently owned American businesses. It's our little way of spreading the love!

Are your scrunchies suitable for all hair types?

Absolutely, without a doubt! We designed our scrunchies to be your hair's new best friend, no matter its type. From fine and delicate to luxuriously thick and curly, our scrunchies provide a comfortable, confident, and secure hold without a hint of hair breakage or damage. For the perfect fit, be sure to check out our Scrunchie Size Guide.  We've got a size for every vibe!

How do I care for my B. LUVV & CO. scrunchies?

Want your scrunchies to keep looking fabulous? Easy peasy! To keep them in tip-top shape, we recommend a gentle touch: spot clean, hand wash, or give them a spa day in our Scrunchie Laundry Pouch and machine wash with cool water on the gentle cycle. Just remember: no wringing! Simply hang them up or lay them flat on a towel to air dry. They'll thank you for it!

What is your return and exchange policy?

Since our scrunchies are personal use items (and we like to keep things super hygienic for everyone!), we're unable to accept returns or exchanges at this time. We appreciate your understanding! However, if there's ever a hiccup or an issue with your order, please don't hesitate to reach out. Just contact us through our Get in Touch page or shoot us an email directly at support@bluvv.com. Be sure to include your order number and all the details so we can help you out!

When will my order ship?

We know you're excited to get your B. LUVV & CO. goodies! We typically ship via USPS standard mail (unless you opt for a different shipping preference at checkout).

Here's the scoop on shipping times:

  • Processing & Prep: Your order will typically ship out within 1-7 business days after your order is placed (we're making magic by hand, after all!).
  • US Orders: Once shipped, your package should arrive approximately 3-10 business days later.
  • International Orders: For our global B. LUVV fam, orders generally arrive in your country within 1-3 weeks after being shipped.

While we wish we could personally deliver every package with a sparkle, we aren't held responsible for:

  • Oopsies made by the postal service (they're human too!).
  • Wrong addresses provided (double-check those digits!).
  • Damage to orders by the postal service (if it looks rough, snap a pic!).
  • Packages that go missing after delivery (we recommend a secure delivery spot!).
  • Any customs fees that might pop up upon international arrival (those vary by country!).

How can I get in touch with your customer support?

Got a burning question? Need a little extra help? We're always here for you! The best way to reach our friendly support team is through our Get in Touch page or by emailing us directly at support@bluvv.com. We're always happy to help you out and typically respond within 1-2 business days. Your glow-up journey is our priority!

How can I stay updated on new product releases and promotions?

Want to be first in line for all the new B. LUVV & CO. goodness and exclusive deals? Easy! Subscribe to our emails—we promise to only send good vibes (and awesome updates!). We also totally encourage you to follow us on social media, where we share exciting new releases, special promotions, tons of style inspiration, and our favorite self-care tips. Join our fam!

What is the significance of the "Be Love. Be You." motto?

Our motto is truly the heart and soul of B. LUVV & CO.! "Be Love. Be You." reflects our core values and the entire reason we do what we do. We wholeheartedly believe in spreading kindness, passionately embracing self-care and your unique authenticity, and celebrating love in all its beautiful forms. It's more than just words—it's a vibrant reminder to always be true to your amazing self and share that incredible positivity with the world, one joyful accessory at a time. Go on, shine bright!